FAQ: Mochi Story Mini Pins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I pick the pins I want?

There are reward tiers that you can select “1 Mini Pin, 2 Mini Pins, 3 Mini Pins, etc.”. Pick the quantity you’d like. Once the campaign ends, you will receive a survey in your email inbox from Kickstarter requesting information. This survey is where you will submit your pins selection and shipping address. I recommend filling this out as soon as you can to avoid forgetting in the future!

Last updated: September 18, 2023 10:25

I also want to order from your shop. Can I combine my order?

Yes you can! After the campaign ends, you will receive a post update from Kickstarter that will have a free shipping coupon code. You can use this in my shop and I will ship all your items together when they are ready.

Last updated: September 18, 2023 10:25

When will I be charged?

Payments will be processed after the campaign ends. If there is an issue with your card (e.g., expired), you will have approx. 10 days to update your payment method otherwise your pledge will be dropped.

Last updated: September 18, 2023 10:25

When will I receive my items?

Expected delivery is December 2023. Progress updates will be posted at each stage.

Last updated: September 18, 2023 10:25

I changed my mind, can I cancel?

Since you are not charged until the end of the campaign, you can cancel your pledge anytime before the campaign ends.

Last updated: September 18, 2023 14:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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